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  • How do I book?
    You can email us at: info@amescleaningaustin.com Or call us at (512)331-9694
  • What is your cancellation policy?
    In order to best serve you and accommodate the scheduling needs of our clients, schedule changes and cancellations made without 24 hours' notice will be assessed a $50 fee
  • Do I need to be home for the cleaning?
    No, you can always provide us with an access code or key to enter.
  • What about my pets?
    For the safety of your pets, please put them in a separate room while the cleaning team is doing service.
  • What products do you use?
    We use eco-friendly products that are non-toxic.
  • Do your cleaners accept tips?
    Yes! You are always welcome to tip your team if you appreciate their work. Tips should be left separately from your payment and preferably in cash.
  • What forms of payment do you accept?
    We accept the four major credit cards, checks, and cash. ​
  • Do you use service contracts?
    We do not bind our clients to contracts. We want them to use us as long as they want to, not as long as they have to!
  • Do I have to “clean” before the cleaners come?
    We do not mind picking up personal belongings before we clean, but if there is an excessive amount of clutter, please be aware that it will increase the time spent in your home and result in a higher final cost.
  • Do you change sheets?
    Yes! If you leave your clean sheets on the bed, we are happy to change them.
  • Do you clean windows?
    We clean inside windows, upon request, that can be reached with a two-step stool. We do not clean high interior windows or outside windows. We are happy to refer you to professional window cleaners that we have worked with for years, however. Just ask!
  • Do you shampoo carpets and wax or polish floors?
    We do not shampoo carpets or wax or polish floors. We are happy to refer you to companies that assist with carpet cleaning. Because our cleaning process displaces a lot of dust, we always recommend scheduling a carpet cleaning after we’ve visited your home. If you’ve scheduled a carpet cleaning prior to our appointment, please allow adequate time for the carpet to dry.
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