Question 1

How do I book?

Accepted Answer

You can email us at: info@amescleaningaustin.com
Or call us at (512)331-9694

Question 2

What is your cancellation policy?

Accepted Answer

In order to best serve you and accommodate the scheduling needs of our clients, schedule changes and cancellations made without 24 hours' notice will be assessed a $50 fee

Question 3

Do I need to be home for the cleaning?

Accepted Answer

No, you can always provide us with an access code or key to enter.

Question 4

What about my pets?

Accepted Answer

For the safety of your pets, please put them in a separate room while the cleaning team is doing service.

Question 5

What products do you use?

Accepted Answer

We use eco-friendly products that are non-toxic.

Question 6

Do your cleaners accept tips?

Accepted Answer

Yes! You are always welcome to tip your team if you appreciate their work. Tips should be left separately from your payment and preferably in cash.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept the four major credit cards, checks, and cash.
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Question 8

Do you use service contracts?

Accepted Answer

We do not bind our clients to contracts. We want them to use us as long as they want to, not as long as they have to!

Question 9

Do I have to “clean” before the cleaners come?

Accepted Answer

We do not mind picking up personal belongings before we clean, but if there is an excessive amount of clutter, please be aware that it will increase the time spent in your home and result in a higher final cost.

Question 10

Do you change sheets?

Accepted Answer

Yes! If you leave your clean sheets on the bed, we are happy to change them.

Question 11

Do you clean windows?

Accepted Answer

We clean inside windows, upon request, that can be reached with a two-step stool. We do not clean high interior windows or outside windows. We are happy to refer you to professional window cleaners that we have worked with for years, however. Just ask!

Question 12

Do you shampoo carpets and wax or polish floors?

Accepted Answer

We do not shampoo carpets or wax or polish floors. We are happy to refer you to companies that assist with carpet cleaning. Because our cleaning process displaces a lot of dust, we always recommend scheduling a carpet cleaning after we’ve visited your home. If you’ve scheduled a carpet cleaning prior to our appointment, please allow adequate time for the carpet to dry.

512-331-9694

Frequently asked questions