Frequently asked questions
You can email us at: info@amescleaningaustin.com
Or call us at (512)331-9694
In order to best serve you and accommodate the scheduling needs of our clients, schedule changes and cancellations made without 24 hours' notice will be assessed a $50 fee
No, you can always provide us with an access code or key to enter.
For the safety of your pets, please put them in a separate room while the cleaning team is doing service.
We use eco-friendly products that are non-toxic.
Yes! You are always welcome to tip your team if you appreciate their work. Tips should be left separately from your payment and preferably in cash.
We accept the four major credit cards, checks, and cash.
We do not bind our clients to contracts. We want them to use us as long as they want to, not as long as they have to!
We do not mind picking up personal belongings before we clean, but if there is an excessive amount of clutter, please be aware that it will increase the time spent in your home and result in a higher final cost.
Yes! If you leave your clean sheets on the bed, we are happy to change them.
We clean inside windows, upon request, that can be reached with a two-step stool. We do not clean high interior windows or outside windows. We are happy to refer you to professional window cleaners that we have worked with for years, however. Just ask!
We do not shampoo carpets or wax or polish floors. We are happy to refer you to companies that assist with carpet cleaning. Because our cleaning process displaces a lot of dust, we always recommend scheduling a carpet cleaning after we’ve visited your home. If you’ve scheduled a carpet cleaning prior to our appointment, please allow adequate time for the carpet to dry.